June 2, 2009

Unified Communications: Holding Its Own in Tough Economic Times

  • A Webtorials Analysis
  • Steven Taylor and David DeWeese
Members of two Nortel user groups - the International Nortel Networks Users Association (INNUA) and the Nortel INSIGHT100 large-campus user group - were invited to participate in a survey about Unified Communications (UC).

The key findings of this analysis are:    
  • UC is still a priority for the vast majority of today's enterprise organizations.
  • Green IT remains important to UC customers despite changing economic conditions.
  • A strong correlation exists between how important users think an aspect of UC is and how satisfied they are with the capabilities UC provides.
61% of the respondents reported that they already have or will have begun deploying UC within two years (Figure 1). This is essentially unchanged from last year when 60% reported plans to deploy within two years. Of course, this does indicate some delay, which is to be expected due to expenditures being frozen or reduced.

Significantly, though, in terms of relative importance for expenditures, UC moved from fifth out of ten options in 2008 to third out of eleven options this year.

Furthermore, only 6% of the respondents described themselves as being among the first to implement new technology, while 81% of the respondents were more mainstream adopters: 37% described themselves as early adopters who tended to wait "until we see the problems others have had" before implementing, while 44% described themselves as those who tend to do so once a new technology has become widely accepted. Moreover, 44% of self-described early adopters have already deployed UC, so organizations that intend to do so mostly fit the profile of the mainstream adopter, a sign of UC's ongoing maturation.



Get E-News and Notices via Email


  

 



  

I accept Webtorials' Terms and Conditions.

Featured Sponsor Microsites






















Recent Tweets

Archives

Notices

Please note: By downloading this information, you acknowledge that the sponsor(s) of this information may contact you, providing that they give you the option of opting out of further communications from them concerning this information.  Also, by your downloading this information, you agree that the information is for your personal use only and that this information may not be retransmitted to others or reposted on another web site.  Please encourage colleagues to download their own copy after registering at https://www.webtorials.com/Sonus_logo.jpgreg/.  Continuing past this point indicates your acceptance of our terms of use as specified at Terms of Use.

Webtorial® is a registered servicemark of Distributed Networking Associates. The Webtorial logo is a servicemark of Distributed Networking Associates. Copyright 1999-2015, Distributed Networking Associates, Inc.