- AT&T
More companies are likely to migrate toward Unified Communications as awareness of the concept spreads. This paper explains why UC is particularly appropriate for help desk support, R&D project management, generating marketing leads, sales force support, manufacturing production and knowledge sharing in large organizations.
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This is an excellent overview of future-looking options for unified communications.
I especially like the graph on the second page that depicts the far-reaching impact of UC to all areas of the Enterprise.