Troubleshooting Your VoIP Ecosystem

We still find the top issues affecting VoIP are poor voice quality, dial tone and call setup failure. As the root causes of VoIP problems frequently span multiple operational domains, we’ve integrated VoIP ecosystem diagnostics tightly with VoIP management to help staff identify problems throughout the entire VoIP ecosystem.

To answer the first part of your question - the VoIP ecosystem incorporates every device in the voice stream. It’s the network mesh and devices between the end points. Once the links and network devices have been discovered PROGNOSIS classifies them. Classification determines for example that a router is in fact a router and identifies and classifies the interfaces associated with it.

And to answer the second part of your question - Prognosis automatically monitors the performance of those devices so that a voice administrator can correlate network conditions with call and voice quality. For example the administrator can choose to see only degraded voice streams. In the same display they will see all the devices that are involved in those voice streams, and what the main impairment factors are. They can drill down to see details of packet loss, latency and jitter or choose to drill down on each of the devices, it may be the PBX, router or other device and analyse what’s happening on the interfaces or the CPU activity, memory utilization and so on to analyse what is causing the MOS impairment.