- Redefining Communications
- Standardization and Componentization Create Efficiency, Innovation, and Business Value
- Forrester Consulting on behalf of Avaya
Forrester Consulting evaluated the extent and value of componentization
in Unified Communications & Collaboration (UC&C). Forrester
found that companies using a modular UC&C architecture achieved the
business benefits associated with UC&C sooner - including better
collaboration via faster connections to decision makers and experts,
shorter cycle times from reduced human latency, and improved customer
service by connecting clients and their questions to appropriate
internal resources more quickly.
Powered by Session Initiation Protocol (SIP), componentization is replacing the one-size-fits-all mindset and accelerating innovation.
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Powered by Session Initiation Protocol (SIP), componentization is replacing the one-size-fits-all mindset and accelerating innovation.
Download Report
(Webtorials registration required for downloads. Click here if you forgot your username/password.)
Unified Communications and Collaboration (UC&C) is certainly a top-of-mind issue. But it's also a tad of an oxymoron in that it is, for the most part, "unified" but not "interoperable."
As UC&C "grows up," there is an urgent need for interoperability with standardized building blocks and well-defined interfaces. And that's where SIP is playing a crucial role.
This paper does a great job of defining these building blocks and how they all fit together.