If you've already taken the plunge and deployed VoIP or IP telephony you'll be aware of the benefits of further optimizing business processes and enhancing person to person, person to device and person to process communications.
However, once you look at further convergence and the possibility of placing more reliance on your network, you'll need to address the risks associated with the changes in these areas. Failure or security breaches could damage your reputation, as well as possibly exposing confidential and proprietary information.
This white paper identifies some of the risks involved in deploying unified communications and makes recommendations to address them.
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(Webtorials registration required for downloads. Click here if you forgot your username/password.)
If you are new to unified communications, start at the beginning and read this 10-page paper cover to cover: it provides quite a comprehensive description of what UC is, what benefits you can get out of it, and the equipment and network planning considerations that go into a successful deployment. The headline emphasizes risk and risk management with UC, but that topic is really only one section of the paper; if that's what intrigues you, pop down to page 6, where the paper addresses this topic and suggests how to conduct a network readiness assessment for mitigating risk in a UC world stretching from your premises to the cloud to social networks.