September 20, 2013

Delivering a Personalized Experience: The Multichannel Contact Center

Whether your goal is to provide the best customer experience possible, increase sales, or reduce costs, the multichannel contact center delivers--and  supporting a voice-only channel is no longer an option for contact centers. Which channels should you will deploy and when you will deploy them? Industry expert Blair Pleasant, the President & Principal Analyst of COMMfusion and co-founder of UCStrategies, shares her insights about a multichannel strategy and the impacts various customer contact options can have on your business.

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