Unified Communications at Webtorials  

2017 Workplace Productivity and Communications Technology Report

A Centralized Dynamic Routing and Policy Manager: Holistic. Dynamic. SDN.

​UC&C: 4 Common Pitfalls and 6 Best Practices

4 Key Points for a Successful PSTN to All-IP Transformation

UC Morphs Into Social Collaboration

Getting the Cloud Right: A Practical Guide

Virtualizing the CPE, vE-CPE Benefits for Hosted Service Providers

Networking 4 Voice and Video over IP Training

Pinpointing Source of Voice Quality Issues in Call Center, Ensuring Better Customer Experience

SIP & Cloud - Advanced Sales Training

Enabling IT to Ensure Signaling and Voice Quality of Microsoft Lync Service

WebRTC For Dummies

Web Real-Time-Communications (WebRTC) Training

Thumbs up for SBCs: UC Security, Interoperability, and Performance in the Cloud

Call Routing and Policy Management in Heterogeneous VoIP Networks

Delivering Enterprise-Class Communications with WebRTC

Session Border Controllers: A Primer

Manage Your Potential SIP Trunking Pitfalls

What it Takes to Effectively Manage Unified Communications and Collaboration

Yabut On Net Neutrality

2016 Unified Communications, SIP, SIP Trunking, and SBC Plans and Priorities

Should I choose a Public Cloud or Private Cloud for my UC&C?

Embracing Modern UC&C: A Holistic Approach

Desk Phones vs Softphones: A Quick Guide to Different Needs in Different Scenarios

What is the Key to UC Service Assurance?

What you need to know about Mitel's acquisition of Polycom

What's in Store for Enterprise in 2016

2016: Microsoft introduces Cloud PBX. To Cloud or not to Cloud?

Service Providers Reveal Transition Timelines

SIP School Certified Associate (SSCA®) SIP Training

Enterprise Connect 2016, Part 1: Avaya, MediaPlatform, and Vidyo

Communications Service Providers' Cloud Transition State-of-The-Market Report

Tolly Report: TCO for Avaya IP Office, Cisco, and ShoreTel

The Emerging Opportunity for Full Stack Communications

Nemertes' Analysis of Oracle Enterprise Operations Monitor

Office 365 Cloud PBX

How Collaboration Enables Digital Transformation

Top 10 Predictions for 2016, Part One

News and Analysis: 2015- A Year in Review, Part Two

Why the SBC is a Critical Component for UC

The Significance of Customer Engagement: An Investigation into Customer Lifetime Value

Considering a Virtual SBC? Consider This.

News and Analysis: 2015- A Year in Review, Part One

Gartner 2015 Magic Quadrant for Unified Communications

News and Analysis: SAP chooses Kandy, Mitel integrates Vidyo, Thinking Phones buys Fuze

Building a Borderless Business

The Cloud Video Imperative

News and Analysis: Masergy's Cloud Video Collaboration Service Using WebRTC

News and Analysis: BroadSoft launches new UC-One cloud offer and service enhancements

When VoIP Fails 'Breaking Up' is Hard to Undo

Say Goodbye to UC

News and Analysis: Oracle's new diameter platform to help carriers' growing LTE, NFV demands

News and Analysis: Mitel's new strategy and products blend RTC, cloud, and mobility

Customer Engagement: From Interactions to Relationships

Full Collaboration- One Step at a Time

What Do Microsoft's Latest Skype / Edge APIs Mean for WebRTC?

Stopping Robocalls

2015 VoLTE State-of-the-Market Report

Bulletin Board - September 2015

Gartner Magic Quadrant for Unified Communications for Midsize Enterprises, North America

Bulletin Board - August 2015

The Necessity of SD-WANs for Skype for Business

How Cloud and Mobile are Perfect Partners for UC

2015 WebRTC State-of-the-Market Report

Eight Features Your Communications Solution Needs to Have

SD-WAN for Real-time Service Quality for Skype for Business Enterprise Voice

True Engagement Requires Seamless Collaboration

Is Cloud UC the Best Option? Maybe Not.

Enterprise Communications Architectural Trends

Why SBCs are Essential with Skype for Business

UC - What's Next?

Video Collaboration Use Cases

2015 VoLTE State-of-the-Market Report

WebRTC: Off and Running

Solving the Engagement Challenge

Solving the Top 5 Collaboration Challenges in a Multivendor World

Delivering a Seamless Experience for Voice, Video, and Mobility

Enabling WebRTC Services for the Enterprise

The Hitchhiker's Guide to the Software Defined Data Center

Seven Things You Didn't Know Were Possible with Self Service and Automation

Gartner: Magic Quadrant for Unified Communications

Why Replacing the PSTN with VoIP Won't Be Easy

Nemertes: TCO of IPT & UC

Trend Advisor: Top 4 UC&C Challenges for Mid-Markets

Replacing PSTN with VoIP: Not If, But When

Skype for Business? Risks for service providers

Present & Future: WebRTC

2015 UC & SIP: SBC Plans & Priorities





The Business of Speed







Delivering First Class Communications With WebRTC


Don't Blindly Buy SIP Trunking from your Incumbent Telco

2014 WebRTC State-of-the-Market Report

UC Evolves to Enhance Business Applications
  • ZK Research on behalf of Avaya



Another View of WebRTC's Future

Integrating Avaya UC&C with Microsoft Lync: The Best of All Worlds
  • A Webtorials Thought Leadership Discussion
  • Featuring Avaya

2014 WebRTC State-of-the-Market Report


VoIP, The PSTN Killer, Won't Kill Local Loops

Business Continuity with the Session Border Controller








  • Tolly Group on behalf of Avaya

Eleven Answers, WebRTC Explained

Barriers to UC Cloud Success, Part 2


Convergence Wreaks Havoc with TLA/FLA Alphabet Soup

Barriers to UC Cloud Success, Part 1


SIP Trunk Equipment Issues, How to Avoid Them


  • Osterman Research on behalf of McAfee


The Unified Communications Implementation Decision: On Premises, Cloud or Hybrid?

Top Five Contact Center Trends for 2013
  • Nemertes Research on behalf of Avaya

Top Reasons for CEOs to Choose Unified Communications
  • Bringing Benefits to Users, Business Decision Makers and IT Pros
  • ShoreTel

How to Migrate Successfully to the Cloud


Unified Communications Buyers Guide: The Top Ten Requirements for a UC Solution





The Multiple Threats of BYOD and BYOA


WebRTC - A Reality Check






Virtualized Unified Communications: Ready for Prime Time?
  • The Five Ws of Virtualized UC
  • A Webtorials Thought Leadership Discussion
  • Featuring Avaya




Building the Business Case for SIP Trunking




Managing IP Video in the Enterprise

Practical Enterprise Mobility

Eleven Answers, WebRTC Explained

UC OPEX: What You Don't Consider Can Hurt You

Tolly Reports Avaya Saves 32% over ShoreTel
  • Tolly Group on behalf of Avaya


Delivering Video Interoperability

Joyn/RCS vs. webRTC: Solving Directory Services



  • Nemertes Research on behalf of Avaya

Ten SIP Trunk Equipment License Issues That Can Ruin Your Day (or Month)


Avoiding SIP Trunking Equipment Problems

  • The Pulse Network with Avaya

Enterprises Place 2013 Unified Communications Bets
  • How Many Horses In This Race?
  • A Webtorials State-of-the-Market Report
  • Michael Finneran, Steven Taylor, and Leslie Barteaux


Is IPv6 Good for VoIP?

Collaboration Anywhere, Anytime, Anyone

Pervasive Video in the Enterprise
  • Understanding Desktop Video Solutions, How They Scale, Bandwidth Considerations and Their Total Cost of Ownership
  • Constellation Research compliments of Avaya

Why Fax over IP Fails

How to avoid SIP Trunk Implementation Problems

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