Unified Communication Industry Study
by Forrester Consulting on behalf of Cisco Systems
Published February 2006; Posted June 2006

Abstract:

In each industry communication blockages occur, and valuable time is wasted on routine communication issues. Although many organizations spend large sums to improve the productivity of its workers, many common communication delays go unnoticed and not quantified. Although unified communications represent cost savings across many areas of a business, it is not just about acquiring a new technology. The primary advantage of unified communications is to help organizations use technology better, simplify the user experience, and improve business performance by adding speed and agility to common business processes. Major findings from industry surveys indicate the following:

Changing the way employees communicate may be challenging in some industries, but businesses cannot afford to ignore the many benefits available today from transforming their communication activities with real-time collaborative communications.

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