Enhancing Business with Smarter, More Effective Communications
by Cisco Systems
Published 2006; Posted September 2006


Abstract:


In today’s global environment, knowledge workers frequently travel away from their offices or workgroups - or are located in distributed locations far from peers, subordinates, and supervisors. Organizations from the enterprise to the small and medium-sized business (SMB) have spent lavishly to give these knowledge workers communications devices and applications designed to keep them connected. But productivity suffers and projects are delayed when customers cannot reach these primary players.

 

Unified communications is an emerging class of applications and services designed to improve communications within the modern organization - to keep workgroups connected, enable them to collaborate effectively, and streamline business processes.

 

As the industry leader in networking and secure business communications, Cisco Systems is uniquely positioned to deliver the solution to these challenges: Cisco Unified Communications, a family of voice and IP Communications products and applications that help organizations communicate more effectively.

 

Cisco Unified Communications is an integral part of the Cisco Business Communications Solution, an integrated solution for organizations of all sizes. This solution also includes network infrastructure, security, and network management products; wireless connectivity; and a lifecycle services approach; in addition to flexible deployment options, end-user and partner financing packages, and third-party communications applications.

 

This white paper addresses Cisco Unified Communications applications in the context of emerging organizational needs and identifies quantifiable benefits - such as greater productivity, a richer collaboration environment, and reduced costs - that can be gained by deploying these applications.

 

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