Intelligent Networking: The Power of Integrated Business Communications
by Cisco Systems
Published 2005; Posted September 2006


Abstract:


Early adopters of IP Communications solutions have realized substantial savings in toll charges, maintenance, and support costs. But recent studies reveal that the principal reason for adopting IP Communications isnít just cost savings, itís the potential for deploying new business applications that transform communications and build competitive advantage. Many experts believe that unprecedented business agility will be delivered when advanced data applications - such as customer relationship management (CRM), enterprise resource planning (ERP), and supply chain management (SCM) - are transparently integrated with IP Communications solutions such as IP telephony, unified messaging, contact centers, and rich media (voice, data, and video) conferencing. When both networked applications and IP Communications solutions use the same intelligent network infrastructure, organizations will transcend individual productivity improvements and enjoy enterprisewide efficiency. Read further to see why different industries have deployed IP Communications solutions from Cisco Systems. Find out how top companies are taking advantage of the integrated network intelligence that a Cisco solution can deliver.

 

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