Beyond Five-Nines
Designing a VoIP Network for Appropriate Availability
by Robert Bellman, Brooktrail
Research and Mark Langanki, Spanlink
Communications
Published 2006, Posted November 2006
Abstract:
Today’s enterprise VoIP solutions offer attractive new productivity features
that traditional circuit-switched voice solutions cannot match. But the
distributed, decentralized nature of VoIP calls for a new way to evaluate
availability and to relate it to business value. The system approach to
availability helps enterprises estimate the availability of entire VoIP systems
rather than just individual devices. And the availability lifecycle provides a
methodology for turning availability estimates into reality. Together, the
system approach and the availability lifecycle give enterprises the tools they
need to construct VoIP solutions with the most cost-effective balance between
availability and productivity.
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