September 26, 2011

Unified Communications & Collaboration Potential: Goals, Obstacles & Savings

  • UCC and SIP Drive Savings in Cost-Conscious Enterprises
  • A Webtorials Thought Leadership Report
  • Steven Taylor, Joanie Wexler, and Leslie Barteaux
  • Webtorials Analyst Division
  • Sponsored by Avaya

UCC software and services provide a consistent user experience across multiple IP communications applications, devices and media types using a common interface. The apps support several productivity-enhancing capabilities; for example, users can read voicemail messages by retrieving them using email and vice versa. They can also share documents with colleagues online during conference calls. And they can click to initiate dynamic audio, chat and video sessions from a range of client device types based on their colleagues' locations and availability. These are just a few applications of UCC.

Most UCC services now have been expanded to run on mobile device platforms, given that smart phones and wireless tablets have quickly begun to outpace traditional wired phones, desktop computers and notebook computers. In fact, 89% of respondents identified tablets and other mobile devices as "very attractive" or "moderately attractive" as part of their UCC deployments going forward. At the other end of the spectrum, integration with social media was least attractive.

Related content: The Business Value of Enterprise SIP - A CIO View

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Cost-cutting measures are rampant throughout enterprises, and recent Webtorials research indicates that the economics theme extends to savings expectations with unified communications and collaboration (UCC). Enterprises are banking on UCC to integrate business processes and reduce travel, and many are eyeing the Session Initiation Protocol (SIP) as an enabler, both to replace expensive TDM connections and to reduce the complexity and associated costs of integrating UCC applications.

This thought leadership paper, based on research sponsored by Avaya, discusses the state of UCC in the enterprise and IT’s expectations with it, particularly in the increasingly mobile workforce. There is special focus on SIP and a section that calculates sample savings scenarios using UCC in various-sized organizations.

Even though a lot of businesses are keen on using more advanced communication solutions, service providers' lag in terms of product enhancement hinders them to reach the techie professionals. Things such as complete mobile integration are not available from most VoIP providers.

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