August 20, 2013

Contact Center Tools and Trends: Shaping the Customer Experience

It's not a coincidence that call centers and modern advertising simultaneously emerged about 50 years ago. In an overcrowded marketplace, both help businesses distinguish themselves and win new customers. This paper looks at how customer service has evolved from early phone-in centers to tomorrow's customer experience management hubs. The analysis details contemporary "tools of the trade" and projects six key contact center trends that can help you set priorities, improve service and lower costs.

  • Download Paper
  • More resources from Avaya

  • Search Webtorials

    Get E-News and Notices via Email




    I accept Webtorials' Terms and Conditions.

    Trending Discussions

    See more discussions...

    Featured Sponsor Microsites



    Please note: By downloading this information, you acknowledge that the sponsor(s) of this information may contact you, providing that they give you the option of opting out of further communications from them concerning this information.  Also, by your downloading this information, you agree that the information is for your personal use only and that this information may not be retransmitted to others or reposted on another web site.  Continuing past this point indicates your acceptance of our terms of use as specified at Terms of Use.

    Webtorial® is a registered servicemark of Distributed Networking Associates. The Webtorial logo is a servicemark of Distributed Networking Associates. Copyright 1999-2018, Distributed Networking Associates, Inc.