September 19, 2013

Unified Communications Buyers Guide: The Top Ten Requirements for a UC Solution

Early adopters who want to update their original UC solution or first time UC buyers may find it difficult to keep up with evolving UC feature sets, so this document will offer an overview of the current "top ten" requirements to consider for a premise-based UC solution.  Along the way, mandatory and optional features will be called out and an appendix will include a case study of a multi-national enterprise that has deployed a UC solution. At the conclusion of this guide, UC solutions from ShoreTel will be objectively assessed, and a case study from a multi-national enterprise will corroborate the ShoreTel solution assessment.

1 Comment

As I was writing this guide, I was reminded how far VoIP has progressed in the last five years. What was once a simple IP-PBX replacement for legacy TDM phone systems has evolved into a potent business collaboration tool affecting both internal and external stakeholders.

Naturally, the standard phone features are still required, but so too is support for BYOD, contact center, and collaboration tools including video. As the UC applications evolve, the need for efficient performance management and security also grows and these have also made the "required" list.

I know UC requirements won't stop evolving with this list-- the coming years are also guaranteed to be full of change!

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