Performance Management is Key to Service Delivery

In much the same way as when UC infrastructure is on premise, or in a hybrid/legacy situation Prognosis provides that vital ‘heads up’ when degraded conditions are detected. This ensures incidents are addressed before they affect system performance or lead to an outage. Recently a provider who didn’t have that early warning system in place experienced an outage which had the knock on effect of introducing latency into their routers causing poor voice quality and other unwanted effects. They contacted us as a matter of urgency because they just did not know where to start investigating. After installation Prognosis rapidly identified where various problems existed, which meant they could be resolved and normal service resumed. During the outage voice calls were diverted away from this provider causing them financial loss, and an impact on their brand that could have been mitigated if Prognosis had been in place. Prognosis can be likened to having service-continuity insurance for your business.

You can deploy out of the box thresholds that will alert you to degrading conditions at defined intervals containing informational, warning or critical messages. With IR’s up and coming Prognosis 10 release, these alerts can be received on any HTML5-capable device so you can receive, prioritize and manage them from your iPhone or tablet. The messages will contain a url that will take you straight to the heart of the problem. Over time you can finesse the conditions and warning levels of thresholds so that you get a reliable early warning system in place that can also mask spikes in usage that are expected exceptions. In this way you reduce the number of false positives and don’t receive alert floods.

Multiplatform availability and performance management software provides service providers with flexible, automated and real-time management solutions. One of the benefits of using a single performance management solution for multiple vendors’ technologies, versions, applications and locations is that it enables IT staff to readily leverage their skills across all customer environments and achieve more outcomes with less resources.