January 28, 2015

Nemertes: TCO of IPT & UC

Understanding the TCO of IPT & UC alternatives is critical for sound decision-­making. The annual 2014 Nemertes benchmark survey compares real-life costs for IPT endpoints & UC systems from Alcatel-Lucent,  Avaya, Cisco, Microsoft, Mitel, NEC, and ShoreTel.      


I wonder why Interactive Intelligence is not included since they have thousands of IP PBXs implemented as part of their standard solution.

Still only a 1 Year study?? Need to extend to 3 or 5 to get full picture.

The "Operational Costs" should be heavily weighted in a multi-year view. Most of the costs there are recurring, while the "Capital Costs" and "Implementation Costs" are pretty much non-recurring.

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