April 26, 2016

What is the Key to UC Service Assurance?

As UC becomes more widely deployed, it is essential that IT leaders use a robust service assurance solution before scaling UC enterprise wide. Zeus Kerravala explains how the key to a successful UC deployment is to ensure that management of the environment is done 'top down' - in a way that controls a diverse set of elements, users, and locations. He concludes that organizations must use time sensitive, actionable intelligence to avoid lost productivity when expanding their UC infrastructures.  Continue reading...

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