Unified Communications and Collaboration (UC&C) is the integration of real-time communications services such as VoIP, desktop video, broadcast video, telepresence, shared desktops, Webinars, and white boarding along with non-real time communications such as unified messaging, text and email. One of the factors that drives organizations to implement UC&C is the universal business requirement to increase the organization's productivity through more effective communications and collaboration. Many organizations also equip their contact centers with a UC&C solution so that they can leverage tools such as chat and video to improve customer satisfaction. To meet these business objectives, UC&C solutions must be continuously available and perform well when used by a company's employees and customers, independent of where they are located. Continue reading...
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