September 29, 2016

Pinpointing Source of Voice Quality Issues in Call Center, Ensuring Better Customer Experience

For more than a century, this large U.S. commercial bank has been serving customers through more than 3,000 offices in 25 states. As one of the top five banks in the nation, they offer a full line of services, including 24-hour banking at branches or via customer-facing call centers available to nearly 20 million customers.  Continue reading...

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