October 17, 2016

UC Morphs Into Social Collaboration


Since its inception, unified communications (UC) has been in continuous evolution. Originally growing out of the idea of unified messaging where, all of a user's emails, voicemails and faxes would be accessed through a single integrated mailbox, UC integrates all of the user's communications tools, voice/video/email/text into a single interface to provide colleagues' availability status or "presence", and allow the user to set up a voice or video call, or generate an email or text with a single click. The implied assumption was this would speed the adoption of softphone clients on PCs and result in the demise of the desk set, but that hasn't happened yet. 

Michael Finneran, dBn Associates, Inc., and CCMI share this excellent white paper.  Continue reading...



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