November 30, 2016

​UC&C: 4 Common Pitfalls and 6 Best Practices

When optimized UC&C systems are in place (and properly configured and managed), users enjoy a high-definition visual experience combined with clear two-way audio that creates an experience rivaling face-to-face meetings without travel-related expenses and time losses. UC&C also makes use of complementary technologies (e.g. session recording, group input, CRM integration) that enable participants to surpass the productivity achieved during a face-to-face conversation.  But for others, the opposite is true. Poor voice or video quality, incompatibility problems, and application unreliability lead to meeting delays, breakdowns in communication, and an overall frustrating experience among employees and customers. 

In this whitepaper, we'll take a closer look at common UC&C technology and usage challenges as well as best practices to gain the maximum benefits UC&C has to offer.  Continue reading...

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