Steven Taylor: June 2011 Archives

2011 Report on the Impact of UC on SMB Customer Service
  • SMBs Excel at Customer Service - And They Can Charge For It!
  • A Webtorials State-of-the-Market Report
  • Steven Taylor, Joanie Wexler, and Leslie Barteaux
  • Webtorials Analyst Division

Standardization and Componentization of Unified Communications via SIP
  • Redefining Communications
  • Standardization and Componentization Create Efficiency, Innovation, and Business Value
  • Forrester Consulting on behalf of Avaya

Evaluating Avaya & Microsoft Unified Communications Offerings
  • Evangelyze Communications on behalf of Avaya

Test Report - Network Monitoring and Visibility
  • Tolly Test Report
  • Performance Features and Usability of the Anue Network Visibility System
  • Anue Systems

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