IT departments know what employees want and are responding to their demands. BYOD has spawned device trends and employee behaviors that continue to have impacts across the enterprise, and IT is challenged by this device proliferation. Interestingly, IT understands what it needs to do, but this awareness doesn't always translate into action. Such inaction is risky, particularly at a time when mobile complexity is multiplying and data and connectivity costs seem likely to rise.
Streamlining carrier relationships is a good first step. Investigating affordable alternatives, such as Wi-Fi as a replacement for mobile broadband, also makes sense. Above all, IT departments should establish enterprise mobility strategies including coherent guidelines for BYOD and mobile application management. Codifying expectations will reduce IT frustrations and put employees' focus back where it should be: work.