January 21, 2014

Enterprise Session Border Controllers in the Contact Center


Contact centers are expanding the use of real-time Internet Protocol (IP) communications to meet evolving customer preferences and changing business requirements-- and enterprise session border controllers (E-SBCs) help contact centers accelerate this adoption by removing common security, interoperability, and reliability barriers.

Using real-time IP communications, contact centers can engage customers in multiple modes (voice, video, and chat) across a range of conventional and web-based channels (including social media, forums, blogs, and wikis). This white paper examines contact center business and technology trends and offers a blueprint for integrating E-SBCs into the new IP-enabled virtual contact center infrastructure.



Search Webtorials

Get E-News and Notices via Email


  

 



  

I accept Webtorials' Terms and Conditions.

Trending Discussions

Featured Sponsor Microsites






















Archives

Notices

Please note: By downloading this information, you acknowledge that the sponsor(s) of this information may contact you, providing that they give you the option of opting out of further communications from them concerning this information.  Also, by your downloading this information, you agree that the information is for your personal use only and that this information may not be retransmitted to others or reposted on another web site.  Continuing past this point indicates your acceptance of our terms of use as specified at Terms of Use.

Webtorial® is a registered servicemark of Distributed Networking Associates. The Webtorial logo is a servicemark of Distributed Networking Associates. Copyright 1999-2018, Distributed Networking Associates, Inc.