Once, a simple call center or group of people answering phones was enough. Not anymore. To be competitive now, today's business needs multiple channels for customer interactions. This short e-book explains the "why and how" to interact the way each customer wants--offering advice on how to gain and sustain a competitive business advantage.
May 28, 2014
Download Paper More resources from Avaya
Tweet Follow @webtorials
The Multichannel Difference
Tweet Follow @webtorials
Leave a comment