August 18, 2014

How to Pick a Unified Communications System That Kicks Your Competition's UCaaS

Companies are looking to the cloud for their UC, collaboration, mobility, and contact center communications needs. But how can businesses make the right decisions about which provider to select, what capabilities are needed, and how to plan for a successful deployment? Part of the answer is to come with the right questions to ask solution providers. This e-book was written by Blair Pleasant, the President and Principal Analyst of COMMfusion LLC, and a co-founder of UCStrategies to help guide mid-market businesses as they evaluate their UCaaS and contact center options and develop their strategies.

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    Cloud services will play an even more important role for mobile customer services. This will include customized, self-service "mobile apps" for vertical market use cases, that will also be UC-enabled for flexible "click-for-assistance," (through the likes of WebRTC), as well as supporting mobile "notifications" in the customers choice of mode.

    Bottom line is that a reliable and flexible "cloud" service is the key to handling both the present as well as the evolving future of business communications for any size organization.

    This certainly highlights the benefits of cloud-based communications for traditional person-to-person contact interactions, and is a great paper by my colleague, Blair Pleasant!

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