Why Performance Management Matters
by Jim Metzler, Ashton, Metzler & Associates
Published October, 2003: Posted October 2003




In this IT Business Brief, my colleague Jim Metzler begins an ongoing process of refuting the now-famous claim by Nicolas Carr that “IT doesn’t matter.” For example, just because every company has a Web site does not mean that a given company cannot use its web site in ways that give it a strategic competitive advantage.


In particular, in the area of performance management, Jim explains that having unified performance management tools and systems enables the IT department to provide specific and measurable competitive advantages to the individual business units within the organization.


Indeed, in order for the IT department to continue to offer enhanced services to the enterprise, the strategic advantage of these services must be demonstrated. And managing the performance of the individual applications for each business unit is a highly effective and visible starting point.


About the Author:


Jim Metzler is a principle in Ashton, Metzler & Associates a consulting firm that focuses on leveraging technology for business success.  During his career, he has worked in virtually every major segment of the IT industry.



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