Taking Unified Messaging to the Next Level
by Larry Hettick
With VoIP, it's all about applications.
In the old days, i.e., about three or four years ago, there were legitimate questions as to whether VoIP was technically ready for prime time. Now, the products — from routers to IP-PBXes — have answered that question affirmatively. But, at the same time, the economies of implementing VoIP primarily for toll bypass have continued to diminish. Instead, the primary reason to implement VoIP has shifted to the business benefits of allowing your workforce to be more efficient.
One of the first VoIP-enhanced applications to hit the streets is, of course, unified messaging. Even conservative estimates indicate a productivity gain of at least an hour a week, which translates into a work-week per year.
In this IT Business Brief, Larry Hettick takes unified messaging one step further — to a unified communications portal. Read on for a glimpse of what's coming in the not-too-distant future.
About the Author:
Larry Hettick is an independent consultant with over 20 years of experience in telecommunications and data communications marketing and product management for service providers and equipment vendors.
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