Storage Management And ITIL: Where To Begin?

By Rob Strechay and Jesse White
Published April 2007; Posted August 2007

Abstract:

After working with many IT organizations this past year, we have noticed a maturation of storage management. These IT organizations, which range from leading edge to traditional Fortune 1000 types to governmental organizations, are looking to make large strides in many IT areas, while struggling to understand how to marry the processes of ITIL (Information Technology Infrastructure Library) with these efforts.

These organizations are not just looking for tools that monitor and manage this critical part of the infrastructure, but also for ways to integrate them into larger, process-based initiatives that will automate and streamline their overall IT processes. Without this integration effort, the value of their storage management tools is reduced and the tools’ full capability remains unrealized. Enterprises often have difficulty finding and retaining technical and managerial talent who understand how virtualization and storage can be managed and leveraged. Consequently, many organizations have had only partial success with the process aspect of these deployments.
 

About the authors:

Jesse White is president, commercial division with Intact Technology specializing in IT service management and IT asset management process and tool implementation consulting. Rob Strechay is director of strategic planning for Akorri.

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