UC For All Employees Transforms The Enterprise
By Tony Rybczynski
Published June 2007; Posted August 2007



IT convergence, which brings together telecom and IT technologies, represents an industry inflection point. It will require enterprises to rethink the way they invest in IT in order to align with business objectives.

This inflection point creates increased choice, openness and flexibility in leveraging technology for business advantage. Central to the transformational opportunities associated with IT convergence is unified communications (UC), delivered as an application within a standards-based software application framework. In this new world, business processes can be accelerated through embedded real-time communications.

Unified communications may be described as the unification of presence, real-time communications (instant messaging, telephony, video and application sharing) and near-real-time communications (email, voice mail, short message services) into a single user experience. With such a description, one could conclude that UC is primarily of value to knowledge workers.


The purpose of this article, however, is to explore the application and implications of UC for other types of workers across various industries.


Access paper

Approx. 277 kB


For help with .pdf file downloads, please check out the help topic.


Return to Voice over Packet Webtorials menu


Return to Business Communications Review Gold Sponsor Archives

About the author:

Tony Rybczynski is director, strategic enterprise technologies at Nortel.


This article is reproduced by special arrangement with our partner, Business Communications Review.


Please note: By downloading this information, you acknowledge that the sponsor(s) of this information may contact you, providing that they give you the option of opting out of further communications from them concerning this information.  Also, by your downloading this information, you agree that the information is for your personal use only and that this information may not be retransmitted to others or reposted on another web site.  Please encourage colleagues to download their own copy after registering at http://www.webtorials.com/reg/.