Beyond Transport: What VoIP Really Means to Enterprises
By Tere Bracco, Current Analysis
Published October 2004, Posted November 2004

Abstract:

Voice and data convergence has finally achieved nearly universal acceptance, and voice over packet technology is now being implemented at an ever-increasing pace. For the most part, the lure of low transmission and switching costs has caused both enterprises and service providers to embrace convergence technologies such as voice over IP (VoIP). But the real value of VoIP lies not so much in the transport savings, but rather in the application convergence that it enables. Service providers, however, don’t seem prepared or even fully aware of the implications of this VoIP-powered application convergence, and that could cause them to miss their best growth opportunity in a decade.

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