VoIP Management on the Rise
By Robin Gareiss, Nemertes Research, on behalf of Prognosis
Published 2007, Posted May 2007
What’s driving the trend toward managed services, and what are the keys to success?
Voice over IP has in many ways revolutionized the way people communicate. But with these advancements has come unprecedented network complexity and lack of internal expertise on how to implement, troubleshoot and optimize these networks.
During a time when IT and network staffs are lean, IT executives are challenged to bring their teams up to speed to manage these networks—starting with IP telephony alone. As such, a growing number of IT decision-makers are considering third parties, or Managed Service Providers (MSPs), to take over the monitoring and management of all or a portion of their converged networks—connecting a growing number of remote locations.
Written by Robin Gareiss, Executive Vice President & Sr. Founding Partner of Nemertes Research, this issue paper explores the overall VoIP market and the latest trends and best practices for MSPs and their customers.
By downloading this information, you acknowledge that the sponsor(s) of this
information may contact you, providing that they give you the option of
opting out of further communications from them concerning this information.
Also, by your downloading this information, you agree that the information
is for your personal use only and that this information may not be
retransmitted to others or reposted on another web site. Please encourage
colleagues to download their own copy after