Manage Your IP Communications System with a Cost-Effective Edge
Transforming IT and Telecom Voice Service Delivery Practices into a Virtual VoIP Environment
By Spanlink
Published 2005, Posted January 2006

 

Abstract:

 

Both private enterprises and public sector organizations are initiating VoIP deployments, delivering expanded services to multiple facilities and users. VoIP has become an important tool, enabling IT and telecom managers to deliver superior voice services, while decreasing overall costs. Unlike its time division multiplexing (TDM) predecessor, IP Communications involves a network shift. It uses an open, distributed architecture, in which servers or clusters of servers run separate functions from call management and messaging to automated call distribution (ACD) and interactive voice response (IVR). In this new environment, VoIP enables virtual architectures grouping multiple application-specific servers or server clusters together to support a set of users and presents the opportunity to transform the management of voice networks to increase efficiency, boost reliability and decrease costs.

 

IP Communications provides the opportunity to change the system management paradigm. Combined with superior voice services, IP Communications seamlessly delivers intelligent applications such as unified messaging, contact center virtualization, presence and video conferencing across wide geographies. But virtualization adds management complexity. Many companies accept this and make no real change in their solution management paradigm. This need not be the case, because VoIP also enables IT and telecom professionals to introduce significant new administrative and service capabilities by taking a new approach to IP Communications system management.

 

The right IP Communications system management solution can deliver significant efficiencies compared with legacy TDM systems, including:

 

bullet

Speeding the delivery of IP telephony capabilities to all users

bullet

Automating service delivery through a single interface that manages all IP telephony systems to mask complexity

bullet

Enforcing best practices

bullet

Providing a lower-cost solution for moves, adds, changes and deletes (MACDs)

bullet

Easing the provision of uniform services across departments and locations

bullet

Providing secure multi-tenancy for efficient resource utilization

bullet

Allowing employees and local administrators to manage IP telephony services through multiple levels, at the facility, division, department, group and individual level

bullet

Tracking costs and savings by providing critical metrics on a per user, group, department and division level

bullet

Providing modularity for access to appropriate levels of functionality

 

IP Communications management enables a powerful framework for administering change, maintaining quality and measuring performance. As a result, IT and telecom professionals can elevate IP Communications system management as an integral element in IP telephony deployments to align with key corporate or institutional objectives for cost-savings, greater reliability and efficiency.

 

bullet

Download paper
bullet

Approx. 201 kB

bullet

Click here for help with .pdf downloads. 

bullet

Return to Voice over Packet Webtorials menu

 

Please note: By downloading this information, you acknowledge that the sponsor(s) of this information may contact you, providing that they give you the option of opting out of further communications from them concerning this information.  Also, by your downloading this information, you agree that the information is for your personal use only and that this information may not be retransmitted to others or reposted on another web site.  Please encourage colleagues to download their own copy after registering at http://www.webtorials.com/reg/.