Manage Your IP
Communications System with a Cost-Effective Edge
Transforming IT and Telecom Voice Service Delivery Practices into
a Virtual VoIP Environment
By Spanlink
Published 2005, Posted January 2006
Abstract:
Both private enterprises and public sector organizations are initiating VoIP
deployments, delivering expanded services to multiple facilities and users. VoIP
has become an important tool, enabling IT and telecom managers to deliver
superior voice services, while decreasing overall costs. Unlike its time
division multiplexing (TDM) predecessor, IP Communications involves a network
shift. It uses an open, distributed architecture, in which servers or clusters
of servers run separate functions – from call management and messaging to
automated call distribution (ACD) and interactive voice response (IVR). In this
new environment, VoIP enables virtual architectures – grouping multiple
application-specific servers or server clusters together to support a set of
users – and presents the opportunity to transform the management of voice
networks to increase efficiency, boost reliability and decrease costs.
IP Communications provides the opportunity to change the system management
paradigm. Combined with superior voice services, IP Communications seamlessly
delivers intelligent applications – such as unified messaging, contact center
virtualization, presence and video conferencing – across wide geographies. But
virtualization adds management complexity. Many companies accept this and make
no real change in their solution management paradigm. This need not be the case,
because VoIP also enables IT and telecom professionals to introduce significant
new administrative and service capabilities by taking a new approach to IP
Communications system management.
The right IP Communications system management solution can deliver
significant efficiencies compared with legacy TDM systems, including:
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Speeding the delivery of IP telephony capabilities to all users
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Automating service delivery through a single interface that manages all IP
telephony systems to mask complexity |
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Enforcing best practices
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Providing a lower-cost solution for moves, adds, changes and deletes (MACDs)
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Easing the provision of uniform services across departments and locations |
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Providing secure multi-tenancy for efficient resource utilization
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Allowing employees and local administrators to manage IP telephony services
through multiple levels, at the facility, division, department, group and
individual level |
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Tracking costs and savings by providing critical metrics on a per user,
group, department and division level |
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Providing modularity for access to appropriate levels of functionality
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