Proprietary Application by Glowpoint Enables Scheduled or On Demand Remote Diagnostics of Video Rooms for VNOC Managed Service Customers
Glowpoint announced the unveiling of an automated diagnostic application called Video Room Sweep ("VRS") that automatically performs comprehensive "sweeps" and emulations of video sessions for all components of telepresence and video conferencing rooms. Designed to offer a more automated and scalable proactive level of managed service, VRS can ensure higher in-use rates of video technology, resulting in predictable performance and a higher return on investment.
As a component of Glowpoint's cloud-based managed video services, VRS is exclusively available for Glowpoint's Video Network Operations Center ("VNOC") clients and partner clients. Version 1.0 of VRS supports Polycom and Cisco technologies and, beginning in the first quarter of 2010, Glowpoint plans to release additional versions that will support other technologies, such as Tandberg and LifeSize systems.
VRS can be programmed for automatic daily sweeps and can also be used as an on-demand troubleshooting tool. VRS tests and diagnoses the health of all components in a telepresence or video conferencing room, along with functionality of the network to ensure proper performance and readiness. Following a room sweep, automated exception reporting and notifications prompt the VNOC of any service, hardware, connectivity or compatibility issues, where highly responsive remediation measures are then immediately implemented.
VRS provides users with the following features and benefits:
- Accessibility Verification - verifies the accessibility and status of every network device in a room, such as video codecs, IP phones, control panels, PCs, projectors, and switches
- QoS Measurement - tests local video to ensure proper functionality by measuring video packet loss, audio packet loss, and packet loss percentages through electronic means as well as via an actual video call that is automatically launched to visually gauge determine video and audio quality
- Room Readiness - checks the local video and audio hardware components, such as speakers, monitors and projectors, to ensure full functionality
- Version Inventory - analyzes and compares all room components and system/software/firmware versions to ensure that they are consistent with the VNOC's database
The daily results of the diagnostics will be available to VNOC customers through Glowpoint's Web-based user portal. Upcoming versions will also offer VNOC customers the ability to activate on-demand sweeps independent of the managed service technicians. Glowpoint's VNOC and managed services support thousands of rooms and systems globally, offering a single point of contact for the comprehensive management of telepresence and video environments.
Glowpoint's VNOC service includes on-line and MS Exchange TM integrated conference scheduling, call launching, conference production, 24/7 remote monitoring, trouble remediation, along with a broad spectrum of room performance reporting features.
More information is available from Glowpoint .