December 19, 2012

2012 Mobile Unified Communications State-of-the-Market Report

  • The Emergence of 4D Convergence
  • A Webtorials State-of-the-Market Report
  • Steven Taylor, Publisher and Editor-in-Chief, Webtorials

Mobile Unified Communications represents the integration of two of the most powerful trends in the IT industry. And while the functions covered in this report represent an important portion of this "4D Unified Communications," there are implications here that are also intertwined with trends such as virtualization and cloud-based services.

As of this writing, Mobile UC is in the early stages of mainstream adoption, realizing that this adoption is a part of a wide range of functions - not a single "yes" or "no" decision.  The adoption of Mobile UC will be accelerating rapidly as enterprises see the combined power of new devices (smartphones and pad/tablet computers) as an enabling technology coupled with the demand from users to support these devices as a part of the overall consumerization of the network and BYOD trends.

Among knowledge workers, about two-thirds are mobile at least some of the time, and at least 25% of the time spent by workers who are mobile at some point is spent as "mobile hours."  While this is already reaping benefits, many projects are delayed because of the inability to collaborate effectively and to reach key decision makers.  Fully implemented Mobile UC can help significantly in alleviating these pain points.

The study examined and quantified the pain points in detail.  Of particular interest, we also defined a Productivity Gap that quantifies the ease or difficulty with which tasks are accomplished in a mobile as compared to fixed-location environment.  The Productivity Gap was accomplished both alone and, perhaps even more importantly, as compared with the importance of key tasks and the time lost because of these tasks.

Finally, a financial model was applied to the findings.  While it is impossible to come up with an exact dollar for time recovered due to the myriad parameters involved, we found that an extremely conservative estimate of the dollar value per employee per year is at least $5,500 (US).

Please note that this report was made possible in part due to the generous support of Sonus Networks.

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