July 29, 2014

How Work Force Optimization Can Help Your Contact Center

Avaya

Running a contact center isn't easy. Mangers need to keep customers happy, train and retain employees, and do it all in a way that contributes to the organization's bottom line. Work Force Optimization (WFO) is one tool that can help with all three of these goals. This paper explains how WFO can help.

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How Work Force Optimization Can Help Your Contact Center

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