May 7, 2015

Nemertes Research: Avaya Has Lowest Contact Center TCO


According to a recent study by Nemertes Research and based on feedback from a wide range of decision makers/influencers, Avaya offers the lowest Total Cost of Ownership (TCO) for large contact centers.  This report details the methodology and the findings for Avaya and its competitors. 

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  • Nemertes Research on behalf of Avaya


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