Applications
Convergence Basics
by Steven Taylor and Larry Hettick
Abstract:
The advantages of convergence are many. For example, businesses can reduce their costs for voice systems management when they shift to a voice over IP (VoIP) based implementation. Multi-site businesses can save on transmission and switching costs by converting to VoIP. But while network cost savings are always welcome, applications convergence saves labor costs and improves customer service – offering an even bigger contribution to the bottom line.
In its simplest form, applications convergence happens when computer- based applications like word processing, e-mail, and customer relationship management converge with communications-system applications like telephone calls and voice mail. This technology backgrounder will examine how applications convergence adds significant benefits beyond the cost savings created by network convergence. Specifically, this technology backgrounder will:
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look at the evolutionary path that some businesses may follow to get to applications convergence, |
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propose a logical model for integrating information technology with communications technology, |
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briefly discuss the protocols important to applications convergence, and |
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offer three case studies that demonstrate the power of applications convergence. |
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Related Presentation: Applications Convergence Fundamentals |
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About the Authors:
Steven Taylor is president of Distributed Networking Associates and publisher/editor-in-chief of Webtorials.
Larry Hettick is Vice President, Wireline Solutions at Current Analysis.
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