2004 VoIP State of the Market Report
by Steven Taylor, Distributed Networking Associates, Inc
Published and posted October 2004

 

Abstract:

 

For the third year in a row, users were asked to share their perceptions of Voice over IP (VoIP) and their plans for implementing VoIP in their networks. This 2004 VoIP State of the Market Report is a summary of the findings from that survey and, where applicable, these results are contrasted with similar reports prepared in 2002 and 2003.

 

Overall, there were few surprises in the data. This is reassuring because drastic changes from the results in the prior years would indicate flux in the market space.

 

Nevertheless, there were some significant findings. In particular:

 

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Converged networks are viewed as being significantly more strategic than either traditional voice or traditional data networks.
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Somewhat surprisingly, there was not a major positive or negative shift in satisfaction.
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The most important factor inhibiting implementation has changed from a lack of budget to concerns about security.
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Concerns about security focus more on infrastructure than conversation content.
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There is increased use of the Internet for VoIP transport.
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The importance of upgrading traditional PBXes to those with IP-enabled capabilities and the importance of supporting non-IP phones have both diminished somewhat.
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There is a continued movement from trial implementations to commitment to full deployment.

 

The bottom line is that VoIP is continuing to have broad acceptance, though several implementation concerns still exist. The majority of those implementing VoIP are pleased with the results, and the appropriate technical challenges are being addressed.

 

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Related Papers:
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2005-2006 VoIP State-of-the-Market Report
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2003 VoIP State-of-the-Market Report
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2002 Survey - VoIP Implementation: Who’s Doing It, and Why

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View the questionnaire that was used to gather the data for the report
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Acknowledgment: Please note that this paper was made possible in part due to the support of Nortel Networks and Verizon.

 

About the Author:

 

Steven Taylor is president of Distributed Networking Associates and publisher of Webtorials.  Taylor also is a columnist for Network World and coauthor of Network World's "Wide Area Networking" and "Convergence" newsletters. Taylor can be reached at taylor@webtorials.com. 

 

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