September 15, 2011

Unified Communications Solutions and Interoperability

  • A Look Beyond the Rhetoric
  • Avaya
The term unified communications encompasses a wide variety of definitions. Almost everyone has his or her own interpretation of what unified communications really means. This is understandable given that unified communications is not a technology but rather a concept or a vision. Common to all definitions is the idea of integrating multiple communication modalities and applications to increase employee productivity and collaboration, and improve business processes. Unified communications achieves its value by embedding communications into business processes, and by empowering people to focus on the purpose of interactions rather than the technologies that facilitate those encounters.

To achieve its potential, the "unification" of communications is highly dependent on interoperability. While an enterprise may be working with fewer vendors in the future, no single vendor may be able to provide a complete unified communications solution.

The purpose of this paper is to define the many dimensions in which Avaya addresses interoperability.

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1 Comment

The emergence of unified communications is one of the most significant developments in the corporate and interpersonal world over the past decade. While we are still in the process of full "unification," the formerly distinct lines between phone calls, email, text messaging, videoconferencing, collaboration, presence, and other communication forms are quickly disappearing.

There's one big hitch, though. While the ultimate goal is complete unification, most "unified" solutions are not interoperable with other solutions.

This paper does a great job of exploring this issue. And while the focus is on Avaya's approach, the lessons are valuable regardless of you exact choice of supplier(s).

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