October 6, 2011

The Business Value of Enterprise SIP - A CIO View

CIO's are constantly looking for ways to reduce cost, optimize business capability and improve customer service. Unified Communication (UC) solutions are integrated technologies that are capable of delivering these benefits, and Session Initiation Protocol (SIP) is a foundational component for realizing these benefits.

The deployment of SIP-based UC allows a CIO to address a key goal to improve communications and collaboration in the enterprise while simultaneously being cost conscious.

Related content: Unified Communications & Collaboration Potential: Goals, Obstacles & Savings

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In our recent report, Unified Communications and Collaboration Potential: Goals, Obstacles and Savings, we found that SIP is an extremely powerful enabling technology for the deployment of UC&C. We also found that UC&C provided extreme economic advantages for most enterprises, regardless of size.

In this paper, Avaya offers a great overview of SIP and how it can be put to use. (Don't be fooled by the title concerning "Business Value." This is not marketing "fluff.") It is a great examination of how SIP can help with Presence, "User Centricity" vs. "Device Bound", SIP Trunking and Delivering a Simplified Architecture, Innovative Communications, and Ease of Support.

Thus, it is highly recommended both on its own and as a complement to the above-referenced report. (Btw, this could also be quite useful if you are technically oriented but are faced with explaining to less technical folks what the "big deal" is about SIP.)

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