IP Telephony Management State-of-the-Market Report

Webtorials Editorial/Analyst Division
 Updated February 2009
 

Abstract:
 

The Webtorials Editorial/Analyst Division conducted a survey on IT Telephony (IPT) Management and received over 800 responses. The respondents were geographically diverse (only 45% North American) and were fairly evenly divided between end-users (44%) and service providers (37%), with some manufacturers also in the mix. End-users were asked to share their perspectives, while service providers and manufacturers were asked to respond with their perception of their customers’ experiences.

 

This survey differs from the majority of prior VoIP/IP Telephony surveys by focusing primarily on companies' management of their IPT implementation and assuming that a sufficiently large IPT deployment already exists to necessitate that management. Survey-takers' responses when asked when IPT would become the primary telephony technology justify that assumption. 80% of end-user respondents estimated that IPT would be their primary technology within a little over 2 years, and 50% reported that it would be primary in a little over one, so many IPT deployments are quite mature.

 

The full report consolidates and cross-references of some of the previously released materials, while adding a significant new section on real-world solutions for enhanced ITP management.

 

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New! Full Report

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All previous chapters, plus a summary featuring real-world solutions
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Approx. 500 kB; Display or download2
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IPT Management Research Overview Podcast/Webcast

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A Webtorials Conversation
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Webtorials Analyst/Consulting Division cofounder Steven Taylor discusses this topic, joined by Mike Goodman of Prognosis, with Jim Metzler acting as moderator. The conversation is approximately 39 minutes.
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Optimized for Viewing on Computer Screen
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Approx. 50 MB; .mp4 format; 800 by 600 resolution1

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Optimized for Video iPod
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Approx. 39 MB; .mp4 format; 320 by 240 resolution1

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Download the slides
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Approx. 1.2 MB; Display or download2

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Background Information
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Demographics for this State-of-the-Market Report Series
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Total Customer Experience Methodology
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View the Questionnaire

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Return to Webtorials Editorial/Analyst Briefings
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Return to Voice over Packet Webtorials menu
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Return to Prognosis Sponsor Briefings

 

 

Acknowledgment: Please note that this State-of-the Market Report is made possible in part due to the support of PROGNOSIS.

 

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