June 16, 2011

Standardization and Componentization of Unified Communications via SIP

  • Redefining Communications
  • Standardization and Componentization Create Efficiency, Innovation, and Business Value
  • Forrester Consulting on behalf of Avaya
Forrester Consulting evaluated the extent and value of componentization in Unified Communications & Collaboration (UC&C).  Forrester found that companies using a modular UC&C architecture achieved the business benefits associated with UC&C sooner - including better collaboration via faster connections to decision makers and experts, shorter cycle times from reduced human latency, and improved customer service by connecting clients and their questions to appropriate internal resources more quickly. 

Powered by Session Initiation Protocol (SIP), componentization is replacing the one-size-fits-all mindset and accelerating innovation.

Download Report
(Webtorials registration required for downloads. Click here if you forgot your username/password.)


2 Comments

Unified Communications and Collaboration (UC&C) is certainly a top-of-mind issue. But it's also a tad of an oxymoron in that it is, for the most part, "unified" but not "interoperable."

As UC&C "grows up," there is an urgent need for interoperability with standardized building blocks and well-defined interfaces. And that's where SIP is playing a crucial role.

This paper does a great job of defining these building blocks and how they all fit together.

To Stephen and the Author: What about cloud based UC? How do you explain cloud based UC from Cloud provider, UC vendor and Customer point of view? Who is benefited most? What are the future trends you see for these vendor, host, and customer using service?

Get E-News and Notices via Email


  

 



  

I accept Webtorials' Terms and Conditions.

Trending Discussions

Featured Sponsor Microsites






















Recent Tweets

Archives

Notices

Please note: By downloading this information, you acknowledge that the sponsor(s) of this information may contact you, providing that they give you the option of opting out of further communications from them concerning this information.  Also, by your downloading this information, you agree that the information is for your personal use only and that this information may not be retransmitted to others or reposted on another web site.  Please encourage colleagues to download their own copy after registering at https://www.webtorials.com/Sonus_logo.jpgreg/.  Continuing past this point indicates your acceptance of our terms of use as specified at Terms of Use.

Webtorial® is a registered servicemark of Distributed Networking Associates. The Webtorial logo is a servicemark of Distributed Networking Associates. Copyright 1999-2015, Distributed Networking Associates, Inc.