June 16, 2011

Standardization and Componentization of Unified Communications via SIP

  • Redefining Communications
  • Standardization and Componentization Create Efficiency, Innovation, and Business Value
  • Forrester Consulting on behalf of Avaya
Forrester Consulting evaluated the extent and value of componentization in Unified Communications & Collaboration (UC&C).  Forrester found that companies using a modular UC&C architecture achieved the business benefits associated with UC&C sooner - including better collaboration via faster connections to decision makers and experts, shorter cycle times from reduced human latency, and improved customer service by connecting clients and their questions to appropriate internal resources more quickly. 

Powered by Session Initiation Protocol (SIP), componentization is replacing the one-size-fits-all mindset and accelerating innovation.

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Unified Communications and Collaboration (UC&C) is certainly a top-of-mind issue. But it's also a tad of an oxymoron in that it is, for the most part, "unified" but not "interoperable."

As UC&C "grows up," there is an urgent need for interoperability with standardized building blocks and well-defined interfaces. And that's where SIP is playing a crucial role.

This paper does a great job of defining these building blocks and how they all fit together.

To Stephen and the Author: What about cloud based UC? How do you explain cloud based UC from Cloud provider, UC vendor and Customer point of view? Who is benefited most? What are the future trends you see for these vendor, host, and customer using service?

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