August 10, 2011

From Niche to Mainstream: The Evolution of Video Collaboration

  • Aberdeen Group on behalf of Avaya
In the past two years, video conferencing and video-driven collaboration have quickly transformed from niche and specialized applications to mainstream tools used throughout the enterprise. During this time, video collaboration usage has shifted from a technology requiring extraordinary setup and support resources to a communications vehicle that employees can use on an everyday basis to improve teamwork and productivity. This change has placed additional demands on the enterprise to understand and support video. Aberdeen has tracked the business capabilities, performance metrics, and key technologies involved in extracting value from video conferencing and video communications deployments. This report will show how companies use video to create business value by reducing travel, achieving a quantitative return on investment, and creating revenue.

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1 Comment

There's no question that the time has finally come for video to be an integral part of collaboration. This is more true than ever now that in addition to traditional room-based and desktop-based conferencing systems, we are seeing the emergence of video collaboration tools on smartphones and tablets. Further, SIP is enhancing the capabilities for interoperability among a plethora of platforms.

This independent paper provides great insight into a wide range of issues concerning how you can go about making the most of these capabilities.

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