August 2, 2011

Prepare Your Enterprise for the Mobile Revolution

  • Boost the Bottom Line with Mobile UC
  • Frost and Sullivan on behalf of Avaya
More and more, business is done from locations that don't meet the definition of a traditional office. A new breed of mobile employees is working from home and remote offices or on the road. They're working evenings and weekends. Often, they are using their personal mobile phone or tablet--or consumer services like Skype on their business PC--to enable communications and collaboration.

Companies must respond to this trend by making it easy for employees to reach one another, as well as business partners and customers, from anywhere, on any device, while ensuring that the employee has the same communications experience regardless of whether he's working from a home office, airport, hotel, client site, or remote office. Fixed-mobile convergence and mobile UC clients--deployed on smart phones, tablets and PCs--can help companies manage their increasingly mobile users while keeping costs low and productivity high. Most importantly, mobile UC clients enable the enterprise to maintain corporate security and personal identification privacy.

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There's no question that mobility isn't "coming," it's here. Now.

And an ostrich-like approach will not be successful for companies. Instead, mobile devices of all types must be embraced and planned for.

As noted in the introduction. "This white paper highlights the changes in the mobile workplace; outlines the benefits of unified communications (UC) and Fixed-Mobile Convergence (FMC) for mobile workers; identifies the key market trends and business challenges IT managers must pay attention to now and into the future; and offers best practices for choosing a solution that will deliver clear ROI."

Great independent perspective.

Mobile UC will require more end user controls for communications, not simply having a multi-modal mobile smartphones. Now, we have to look at the individual end user needs as either a contact initiator or a contact recipient/respondent. Such needs will change dynamically, depending on the specific situation and priorities of the individual end user.

The flexibility of UC will be needed to exploit the flexibility of smart-phones and tablets, and business process applications will also need to support multiple user interfaces that end users will require. That means supporting visual interfaces as well as voice interfaces for input and output. So, it's not just a matter of real-time person-to-person contacts that telephone systems specialize in.

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