IPComm 2006

Conference Proceedings

Webtorials is pleased to serve as the official archive site for the IPComm 2006 Conference.

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Monday, September 25, 2006

 

Pre-Conference Workshops
 

 

Speaker & Title

Session Description

IP Telephony Fundamentals

Ken Agress

Senior Consultant
PlanNet Consulting

Attend IP Telephony Fundamentals and you’ll discover the advantages of converged networks…find out why SIP is so critical to IPT…identify the technical prerequisites required to deploy and support a converged environment… and know the cost benefits convergence offers. Attend this free pre-conference workshop and get grounded in VoIP, CODECs, network assessments, performing MACs, defining IPT costs and understanding key IPT applications.
All About IPT Security

 

This workshop gets to the heart of IPT’s toughest issue… security. Cut through the hype to see where real IPT security threats are, and how to conquer them. Join the three top experts in the security space and you’ll:

• Discover security loopholes behind the firewall
• Find out what firewalls, IDS (Intrusion Detection System) and IPS   (Intrusion Prevention System) do not do
• Get details on softphones, server and gateway security loopholes
• Understand SIP’s vulnerabilities and get countermeasures   to offset them
• See what tools hackers use to attack SIP networks
• Learn how to evaluate the security marketplace
• Identify market threats and trends and security best practices

All About IPT Security is the quickest way to understand the security challenges you face and get the proven solutions to overcome them.  Attend this workshop and you’ll take home practical methods and tools that reduce risks and make your IP network safe and secure.

Making Sense of the Security Marketplace

Paul Adamonis
Director

Security Solutions
Forsythe Solutions Group

IPT Security Gary Audin
President
Delphi, Inc.
SIP Vulnerabilities Mark Collier
Chief Technology Officer
SecureLogix Corporation

 

Tuesday, September 26, 2006

 

Keynote Addresses
 

Session Title

Speaker & Title

Session Description

KEYNOTE ADDRESS

Finding Your Way in the Great Migration to IP Telephony

Geoffrey Baird

Vice President and General Manager Communications Appliances Division

Avaya

Overwhelmingly, enterprises are moving to IP telephony - but most have a long, difficult journey ahead. Geoffrey Baird leads Avaya’s IPT initiatives on the mobile endpoints, devices, and interfaces of today and tomorrow. His forward-looking keynote details what enterprises can expect from advances in IPT, including peer-to-peer enterprise telephony, dual-mode cellular/WiFi solutions, and mid-market and branch-specific solutions. Then get an inside look at Avaya’s product development chain and what the future holds for you.

KEYNOTE ADDRESS

Make a Successful Move from IP Communications to Unified Communications

 

Vickie McGovern

Director

Product & Technology Marketing
IP Communications

Cisco Systems

Stunning communications innovations have given enterprises the opportunity to become global, more mobile and more agile. But while technology enables businesses to stay “connected,” it also introduces complexity and often chaos. How do you know if your communications are truly effective and timely? Bottom line: Does it “get the job done?” That’s why technological advancements now focus on enabling more effective business communications. Join Vicki McGovern to find out how Cisco’s product strategy and direction dovetails with your need for truly effective business communication.

 

Planning & Purchasing

 

Session Title

Speaker & Title

Session Description

The New IP Model: Proprietary Software and Commodity Hardware
 

Gary Audin

President

Delphi, Inc

Vendors quickly are moving from proprietary hardware to “open platforms” for most IPT systems and applications, making servers and gateways – even IP phones – commodities. A new specification— Telecommunications Computing Architecture (TCA) from the PCI Industrial Computers Manufacturing Group (PICMG)—lets manufacturers focus on applications and services rather than proprietary hardware.
Discover what TCA means to your IPT equipment selections and applications development.

IP Telephony and Software Pricing – What You Don’t Know Will Cost You

Douglas Carolus

Manager

Communications Technology Practice

PlanNet Consulting

IPT’s software-based model means vendor investment in product development is no longer focused on proprietary hardware, systems, or protocols. IPT systems use off-the-shelf “commoditized” hardware with open operating systems, like Linux. That makes software development the vendor’s key R&D cost factor – which leads to a radical approach to pricing. Hear how major vendors price IPT, how software licensing and pricing differs, and most importantly, what to consider as you make
critical procurement decisions.

IPT CASE STUDY
A Deployment Survival Guide: Changing Course Mid-Stream
 

Martin Webb

Manager of Data Network Operations
Province of British Columbia

 

The British Columbia Provincial Government’s data network supports over 50,000 government users and 4,000 network nodes. And when the decision was made to rollout VoIP to 450 locations and 15,000 users, the primary question facing Martin Webb was, "Is the data network ready for voice?", especially among a user community that expects 99.999% reliability. Things have changed considerably since then. The technical design has been re-thought and a decision was made to shift the solution towards a "Fully Managed Service" model. Hear how changes in directives have impacted a VoIP project already underway - driving VoIP to be the preferred voice service as well as the new challenges in terms of and defining roles and responsibilities for all involved.
Negotiating Strategies for Enterprise MPLS and VoIP Agreements

Laura McDonald

Partner

Levine, Blaszak, Block & Boothby, LLP

Effective MPLS and VoIP agreements require planning, knowing what to ask for, and then negotiating a contract with terms and conditions that meet your needs. This session focuses, from an enterprise perspective, on what you must know to plan for and implement an MPLS/VoIP agreement. Discover the critical contract questions, understand the key issues they should address, and find out how to avoid certain contracting pitfalls.

 

Applications
       

Session Title

Speaker & Title

Session Description

Winning IP Applications: Solve the ROI Dilemma

Ron Hooper

Principal

HT Associates Inc.

The cost justification for moving quickly to IPT relies heavily on using convergence to deploy new applications that offer substantial ROI. Join Ron Hooper as he details how to zero-in on applications that offer the highest and fastest ROI…and cash-in on his lessons learned as he shares real-world case studies of IPT application winners and losers in areas ranging from “self-service HR” for employees to real-time inventory and product information that seamlessly links vendors and customers.

IP Contact Centers – Matching Performance with Promise

Nathan David

Director

Product Management Contact Center

Empirix

Voice and data convergence offer the promise of major gains in contact centers by allowing applications to be centralized and agents to be distributed. But while flexible deployment options lead to gains in cost management and service quality, companies need to plan and implement smartly in order to realize them. Get a “reality check” on how close you are to truly reaping the benefits in your contact center.
WLAN/Cellular Convergence

Michael Finneran

President

dBrn Associates

2006 was to be the year when wireless LANs and cellular networks converged to provide true seamless mobility. While that solution has failed to emerge, many of the elements like dual mode handsets are now hitting the market. However, without a handoff between the WLAN and cellular networks, these solutions offer little functionality. Get insights into the technical and business challenges around Wi-Fi/cellular convergence and an update on the current products and their capabilities.
IPT CASE STUDY
Deploy an End-to-End Voice, Video and Data Converged Network in Under
24 Months

Fred Matteson

Managing Director

Counterpoint Advisors, LLC

Even when burdened with legacy applications and infrastructure, CIOs still must deliver flexibility in their development while keeping costs down. Fred Matteson, former CIO of Fireman’s Fund and EVP, Technology Services of Charles Schwab, shows you how from first-hand experience. See how a major U.S. insurance firm moved 5,000 desktops and 50 different legacy PBXs – each with its own voice mail – to a converged network that delivers VoIP to each desktop. Fred reveals the process he used to sell the business case, re-engineer the LANs and acquire critical IT talent. Put the lessons you learn in this compelling session to work as soon as you return to your office.

 

Performance & Management
       

Session Title

Speaker & Title

Session Description

Leap the Wizard Gap: Keys to Network Optimization

Loki Jorgenson

Chief Scientist

Apparent Networks

What’s the “Wizard Gap?” Answer: It’s the distance between typical network performance and what you should be able to attain. If you’ve heard even one of the many IP telephony implementation horror stories, you know by now that a typical network isn’t going to cut it. Identify the most common sources of degradation, learn how to couple user QoE to network performance, and discover a better way to troubleshoot and maintain the kind of reliable network you need to handle IP.

Software Maintenance: Patching and Version Control

Gary Audin

President

Delphi, Inc.

Hardware-centric TDM systems required few new releases or software patches. But today IPT vendors are constantly updating and fixing software. That means managing software just like the IT department. Fail to keep up to date and face serious downtime and performance issues. Join Gary Audin to find out how to best manage the new IPT software environment.
Protect Yourself Against VoIP Hacking

Mark Collier

Chief Technology Officer

SecureLogix Corporation

Unlike legacy voice, VoIP has multiple security vulnerabilities – at the platform, network and application levels – that can leave your IP network wide open to hackers and viruses. Attend this session and get the tools you need to test your network and spot the problems you must fix in your routers, gateways, PBX and more. Learn counter measures to thwart hacker attempts invading your network.
How Well Can You Hear Me Now? Measuring Good Call Quality

Dave Chapman

President

Chapman Consultants

When you move to a converged network, delivering voice quality that meets your users’ expectations is a major hurdle. Dave Chapman explains why, when it comes to network performance, proper engineering is mission-critical. And when it does come time to troubleshoot, you must go beyond the device management techniques used today and secure the right tools to effectively measure call quality.

 

 

Wednesday, September 27, 2006

 

Keynote Address
 

Session Title

Speaker & Title

Session Description

KEYNOTE ADDRESS

IP Communications is Here to Stay - What Now?

Simon Gwatkin

Vice President

Strategic Marketing

Mitel Networks

IP communications now is firmly planted in today’s enterprise – but there’s a multitude of hardware and software vendors with products that span from softphones and servers to switches and gateways. So how should users decide among them? The answer is in new vertical market and customer-specific applications that add value beyond obvious cost savings opportunities. Join Simon Gwatkin for Mitel’s insight into new applications and services that address the specific needs of businesses – and why that is the true differentiator.

 

Planning & Purchasing

       

Session Title

Speaker & Title

Session Description

Converged Organization and Processes – Planning for Service Success

Ken Agress

Senior Consultant

PlanNet Consulting

Organizations that fail to plan for IPT quality and reliability and those that view IPT from a deployment and installation perspective run a high degree of risk. Learn how to put in place the right organizational, procedural, and management processes to insure a successful IP PBX deployment – and avoid the common problems that plague poorly planned installations.
How to Compare Premises and Hosted IP Telephony Solutions

Ken Dolsky

Director

Professional Services

InfoTech Consulting

There are compelling arguments – on either side – for premises-based versus hosted IPT systems. In this practical session get an exclusive list of the key criteria you should use to realistically compare the pros and cons of each solution. Then, learn how to pinpoint the specific cost differences and develop a true TCO picture of both, along with real world cases of TCO analysis performed by companies who evaluated both alternatives.
IPT CASE STUDY
IPT from Pilot to 5,000 Stations

Chuck Gepford

VoIP Manager

Smithsonian Institution

 

Sara Uzel

President

Technology Trends Group

In 2001, the Smithsonian Institution had 77 telephone systems, plus a large Centrex network, each with different peripheral systems, spread over seven states. Today, the Smithsonian Institution has completed phase one of an IP network with voice messaging, ACD, and new IPbased applications – and just about all legacy systems are gone! In this blockbuster case study, Sara Uzel and Chuck Gepford share the entire move, with a special focus on: planning & procurement, pilot, deployment and current operations.

 

Applications

 

Session Title

Speaker & Title

Session Description

Wireless VoIP in the Enterprise: It’s About To Happen

Michael Finneran

President

dBrn Associates

While voice over WiFi has taken hold in a few vertical markets, limited WLAN infrastructure and a lack of suitable Wi-Fi voice handsets have slowed widespread adoption in enterprises. But that situation is about to change. WLAN switches now deliver the necessary capacity, management and hand-off capabilities, plus a new set of Wi-Fi handsets provide features needed to deploy VoWiFi solutions. Get a complete update on the VoWiFi market. Plus, get a checklist of the infrastructure and handset functions you’ll need to deploy an enterprise-grade VoWiFi solution.

IPT CASE STUDY
Black & Decker: How We Built Our Global Path to IPT

Karen Dean

Director

Global Telecommunications
Black & Decker Corporation

It’s no longer “if” or “when,” but “HOW” to begin your transition to IPT. But, if like many communications pros, planning your organization’s transition to IPT is making you sleepless, then you’ll benefit when you hear how Black & Decker is managing this technology shift for their worldwide business units. Karen Dean shares the three key elements she uses to govern IPT designs, how she calculates the ROI of each step and then tells you the payoff when she deployed high-value call center,
unified communications and mobility IPT applications for Black & Decker. This must-attend session will help you organize your planning initiatives and assessment of the value IPT offers your organization.

IPT CASE STUDY
Ohio Colleges & Universities: Adding Video to Your Converged Network

Paul Schopis

Director Network Engineering and Operations

OARnet

The initial promise of IPT networks was the integration of voice and data. Now video is increasingly a part of the mix. But few organizations have the luxury – and budget – to vertically integrate all services. And competing requirements, such as cost and policy, must be accommodated as well as application requirements. This real-world case study shows you how Third Frontier Network, a regional optical network deployed by the Ohio Board of Regents and Ohio’s education community, tackled this thorny issue when video was identified as the critical application.

 

Performance & Management
 

Session Title

Speaker & Title

Session Description

The Hidden Cost of QoS

Loki Jorgenson

Chief Scientist

Apparent Networks

Some forms of QoS offer selective performance degradation, guaranteeing the service of one application at the expense of others. While boosting bandwidth can lessen the need for QoS, it comes with a price tag that makes the promise of QoS seem more attractive. But QoS has big ticket impact on implementation, maintenance and support costs, while throwing people and time at break-fix issues can make QoS approaches less cost-effective than growing network capacity. Find out which is the best approach for your company’s converged network.

Disaster Planning: Tackle the Unique Challenges of IP Systems

Dave Chapman

President

Chapman Consultants

IPT applications introduce new challenges and opportunities for system recovery when disaster strikes. Learn how the flexibility of IPT opens the door to new methods of ensuring business continuity, and share in a real-world case study of a public safety organization that stayed one step ahead of potentially crippling disasters and systems outages.
Make SIP Work in Your Network

Darrell Epps

Director of Network Solutions

Forsythe Solutions Group

Trade publications are abuzz with Session Initiation Protocol (SIP) – but what is it exactly? What does it do and why do “the experts” think it is so important? This session answers these questions and demystifies the excitement about SIP. See real-world examples of SIP-based solutions that helped companies in several verticals overcome their toughest business challenges – giving you the advantage of understanding their mistakes made and lessons learned.

 

 

 

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