Filling the Layer 3 Gap in VoIP Management

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Voice over Internet Protocol (VoIP) is transforming corporate and consumer communications today.  Service providers have invested in VoIP for years and are starting to see a noticeable ramp in VoIP subscribers, while a significant percentage of enterprises have deployed VoIP in their networks.  From the enterprise perspective, organizations are not so much asking if they should deploy VoIP, but rather how to deploy.  Deployments are confirming the business drivers for VoIP - strategic convergence around IP networks for cost economies, and increased productivity based on the flexibility and feature-richness of IP telephony solutions.  Yet, while VoIP as an IP application or service is maturing, organizations still face risks in large-scale VoIP deployments, notably due to the gaps in VoIP management best practices and solutions.  This paper provides an overview of the state of VoIP deployment and management today, and the need for a comprehensive, multi-faceted VoIP management strategy.  It examines why management of the underlying IP network, specifically Layer 3 management, is a critical, missing piece of most VoIP management portfolios. Lastly, the paper describes how integrated IP routing and traffic analysis using route analytics technology can fill this management gap and increase converged IP network reliability and predictability for VoIP deployments.  By employing routing and traffic analysis solutions as part of a comprehensive VoIP management strategy, IT and network engineering departments can significantly mitigate risks to their VoIP user experience.

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1 Comment

As pointed out in the paper, VoIP has now become a mainstream part of corporate telecommunications.

At the same time, the network infrastructure could hardly be more different than the traditional TDM network that supported traditional voice. And while IP networks were developed for and optimized for data transport (which is, in general, "Near Real Time,"), fitting voice onto the data network within the constraints needed for real-time performance can be a challenge.

For that reason, the need for enhanced diagnostics for the underlying network is mandatory for efficient operations. And this paper does a great of addressing how Route Analytics can play a key role in this process.

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